DSTV Appalling service - unbelievable really!

There have been 25 Hello Peter complaints on DSTV in the past 24 hours!! That tells you what is going on with their services. I posted a Hello Peter complaint a week ago and it is still unanswered, except to say it is being investigated. 3 months since I signed a contract with DSTV and they have not delivered and installed the decoder, as promised. Yet they are charging me for a "Free" decoder and debiting my account for nothing. 20 or more times I have called and spoken to them. Many timeas I have mailed. Each time, promises to look into it. Still NOTHING!!! Is this company collapsing? How can it be worse than a government department?