HD
Hazel D
1 reviews | Active since Oct 2019
19 Oct 2019, 13:22
Dstv appalling seevice
I have had the worst ever service with dstv. Our account is fully paid and up todate. I have been disconnected 4 times this month for non payment when my account is fully paid for. I have spent nearly 2 hours of talk time with agents trying to figure out why I continually get these message and get disconnected. Last week I spoke to one of the supervisors who assured me this would not happen again and promised a refund for the 3 days my dstv was down. I have again been disconnected. Appalling service. Considering moving to Netflix.
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Replies (2)HD
Hazel D's updateReviewer Update
20 Oct 2019, 22:40Another hour spent on the phone with an agent and Raquel a floor supervisor who confirmed my account was up to date but could not explain why i was again disconnected a 4th time. She promised a callback with a resolution. 8 hours later still no callback. 4 days later still no dstv service. SHOCKING
HD
Hazel D's update20 Oct 2019, 22:40
Reviewer Update
Another hour spent on the phone with an agent and Raquel a floor supervisor who confirmed my account was up to date but could not explain why i was again disconnected a 4th time. She promised a callback with a resolution. 8 hours later still no callback. 4 days later still no dstv service. SHOCKING
HD
Hazel D's updateReviewer Update
23 Oct 2019, 21:06Still no resolution
HD
Hazel D's update23 Oct 2019, 21:06
Reviewer Update
Still no resolution