DSTV Appaling Service

I had Dstv do an installation and activation on the 10th of April 2021 on price lock for R449, now on the 24th of April 2021 i have received an sms stating that i owe DSTV R914. I called in and was told that i do not have anything owe and that a previous decoder that i cancelled over a year ago is what i was being billed for, confused. the agent Thandi told me to wait it out until the debit order went off and then call back and query it which i was going to do . Today 25th April 2021 i woke to the service having been cut off, called the call center only to be told that i owe R845.87 and i need to make immediate payment to get reconnected. My question to Dstv is how do i owe so much for a service i only received on the 10th of April 2021 today is the 25th of April 2021? you are still going to debit my account on the 27th of April 2021 as per agreement of when the price lock debit would go off on top of what i would of paid? and why am i still billed for a decoder that was cancelled a year ago?

To add insult to injury i was given an email address be Uneesh (call center agent) *** to query my problem and the email bounced back. how about that for service appalling right.

i came back to DSTV because my children love watching the kiddies programmes, but sadly 15 days later i have been cut off and owing close to a thousand rand, DSTV your service is disgusting