IvdW
Izak van der Walt
1 reviews | Active since Sept 2020
16 Sept 2020, 10:22
DSTV appaling service
The self service and DSVT is completely non-functional and not user friendly at all, I am unable to manage my account or unable to activate my holiday home viewing. Your billing is also incorrect, I was changed last month for my holiday home which was not activated. It is almost impossible to get through to your call centre and you agents are not adequately trained to assist clients.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Sept 2020, 10:53Hi Izak,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Sept 2020, 10:53
Official
Hi Izak,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
16 Sept 2020, 16:24Hi Izak,
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
We will forward the feedback to the self service team regarding the holiday home.
Kind regards
DStv: Hello Peter Team
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
We will forward the feedback to the self service team regarding the holiday home.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Sept 2020, 16:24
Official
Hi Izak,
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
We will forward the feedback to the self service team regarding the holiday home.
Kind regards
DStv: Hello Peter Team
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
We will forward the feedback to the self service team regarding the holiday home.
Kind regards
DStv: Hello Peter Team