DSTV app misleading customers. Upgrade that was approved on the background with me clicking the confirm button.

I am very disappointed with the service I received on the DSTV app, I have been meaning to upgrade my DSTV internet to R749 package due to being at work and not able to use my phone I was not reachable. Yesterday I was busy on the DSTV app I clicked on the manage my DSTV internet, and selected upgrade then it gave an amount, although I did understand what I was doing I decided to go back and not click the confirm button to finalize the upgrade. Now when I check my app it show that my amount due is R1402.16 which I don't understand why because I did not confirm the upgrade, one of you chat bot consultant Moleboheng Mo***eng, told me that I agreed to that upgrade I asked her to send me proof of confirmation that I did click the confirm button to activate the upgrade... she decided to ignore my request because she is adamant that I confirm the upgrade. The only amount I will be paying R648.29 I need that upgrade to be cancelled because I did not confirm it on that I am sure your system immediately confirmed the deal without giving me a chance to do so. May I also request activities that I have performed on the app on the 16 March 2024 because I can't pay R1402.16. Please review you app functionalities it's misleading customers. If I am not getting any help I canceling everything with you company.