Dstv app issues not happy at all

I have a really bad experience now I am unable to log my complain as well now on the live chat... My channels on dstv now are not showing on all platforms I login to dstv now and I am unable to see all my channels I pay for compact or is it because I pay less and that's why I'm getting no value for my money I am really unhappy I was able to view for a few hours yesterday I was assisted via live with steps which are not being successful please assist if not u lost a customer