GF
Gregory F
1 reviews | Active since Nov 2019
01 Jun 2020, 23:32
DSTV App is complete ******* and we should all cancel our subscription.
DSTV cannot fix their own bugs. I have three devices with only 6 programs downloaded but yet the app informs me that I have reached my max of 25 programs. I have attempted twice to engage with the call center and twice they said that they would escalate the error. It has been more than 6 weeks now and I’m still waiting. The DSTV app is poorly written and the support tools are not functional. When you paying R900 per month you would expect more. We should all stand together close them down. SA is ready for a new service provider and let the stone age DSTV die a quick death.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Jun 2020, 07:13Hi Gregory F,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Jun 2020, 07:13
Official
Hi Gregory F,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GF
Gregory F's updateReviewer Update
05 Jun 2020, 09:36Now that DSTv have apologized on Helle Peter and promised to look into the technical error, I can categorically state that I still have not heard from their technical department 3 days later. Again, we all need to start showing these greedy Service Providers that their time is over. I’m so ‘gatvol’- I bet you a million Rand that DSTV do not have the tools to fix their software. The simply don’t deserve to be in business.
GF
Gregory F's update05 Jun 2020, 09:36
Reviewer Update
Now that DSTv have apologized on Helle Peter and promised to look into the technical error, I can categorically state that I still have not heard from their technical department 3 days later. Again, we all need to start showing these greedy Service Providers that their time is over. I’m so ‘gatvol’- I bet you a million Rand that DSTV do not have the tools to fix their software. The simply don’t deserve to be in business.
GF
Gregory F's updateReviewer Update
05 Jun 2020, 11:38Ok DSTv are now saying that you cannot download up to 25 programs at any given time. By deleting the program means that you still need to wait until it’s no longer available on the App. That means that they are lying when it comes to their greedy marketing program. So the world can agree, DSTv cannot fix their technical issues opening the gate for a new service provider that includes sport for the South Africa public. We already started using Netflix and wow what a major difference and so much cheaper- save R600 and change to a service provider that is representative.
GF
Gregory F's update05 Jun 2020, 11:38
Reviewer Update
Ok DSTv are now saying that you cannot download up to 25 programs at any given time. By deleting the program means that you still need to wait until it’s no longer available on the App. That means that they are lying when it comes to their greedy marketing program. So the world can agree, DSTv cannot fix their technical issues opening the gate for a new service provider that includes sport for the South Africa public. We already started using Netflix and wow what a major difference and so much cheaper- save R600 and change to a service provider that is representative.
GF
Gregory F's updateReviewer Update
08 Jun 2020, 00:33Just to inform you all that again the technical resources have no idea what they talking about. Could somebody from DSTv call me, preferably somebody that can speak english and has a technical background. Can I also request the marketing department not to call me as I’m not interested in your bull****. This has been a few weeks now, and again I believe it’s time for a new service provider. It matters and we should all stand up against this organization - they taking our money and they really don’t deserve it. Let’s be honest, did they offer us a reduced price for the past few months. They made millions by not having to pay for the sport broadcasting rights, just think about how greedy these people really are.
GF
Gregory F's update08 Jun 2020, 00:33
Reviewer Update
Just to inform you all that again the technical resources have no idea what they talking about. Could somebody from DSTv call me, preferably somebody that can speak english and has a technical background. Can I also request the marketing department not to call me as I’m not interested in your bull****. This has been a few weeks now, and again I believe it’s time for a new service provider. It matters and we should all stand up against this organization - they taking our money and they really don’t deserve it. Let’s be honest, did they offer us a reduced price for the past few months. They made millions by not having to pay for the sport broadcasting rights, just think about how greedy these people really are.