DSTV App Inaccurate ***7

DSTV App really sucks. I wanted to reconnect my services with DSTV, went to the App to check the balance for reconnection and it showed R65 (Pay R65 to reconnect your services). Then I clicked Pay-In App, provided my card details and it said successful, waited a few minutes no re-connection. Called the Call centre I was told I need to pay R197 more, the lady said R65 is impossible, I told her well that's what the App told me to pay, plus I had recently received a Discount SMS from DSTV and it's almost month end so I assumed that's how the R65 was calculated. In short, this needs fixing. To top it all, when I called, the electronic voice said, "Pay R65 to reconnect services".