AC
Anneline C
1 reviews | Active since Dec 2019
23 Jan 2022, 09:27
DSTV App error code per 0, per1 per 2
I have been experiencing problems with my dstv mobile app. I tried their whatsapp, but no provision made for per 0, per 1 or per 2 error code. Called their call center and was asked to clear cache on app which I did. Also requested that I delete and reinstall app - done, was then put on hold and eventually call was cut. App is still a problem and DSTV does not seem to know what the problem is. The last thing the consultant said was that she was going to check whether it could be my cell phone that was the problem. ??? Seriously? We have the full package and one would think that you would get the service that you pay for. I am considering cancelling. I don't have these issues with Netflix.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jan 2022, 09:36Hi Anneline,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Jan 2022, 09:36
Official
Hi Anneline,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AC
Anneline C's updateReviewer Update
25 Jan 2022, 19:35I would like to take this opportunity to thank DSTV. I got a call back from Bontle Segaetso who was ever patient and took me through all the steps to reinstall a different version of the app for my mobile. He then confirmed that he would look into whether the problem was with DSTV or my mobile. I am a happy customer. My app is working. Thank you for taking the time to call me back and assist. Much appreciated.
AC
Anneline C's update25 Jan 2022, 19:35
Reviewer Update
I would like to take this opportunity to thank DSTV. I got a call back from Bontle Segaetso who was ever patient and took me through all the steps to reinstall a different version of the app for my mobile. He then confirmed that he would look into whether the problem was with DSTV or my mobile. I am a happy customer. My app is working. Thank you for taking the time to call me back and assist. Much appreciated.