DSTV APP disaster

After months of contacting DSTV and holding on to speak to an agent for more than 30 minutes on numerous occasions trying to resolve my issue's with the MY DSTV APP, I haven't received enjoy or been contacted to resolve APP not functioning properly. I am unable to claim any rewards on the APP for the past 6 months, it is so bad I'm unable to claim my monthly free movie. After contacting I've been told they are aware of the issues on the MY DSTV APP and they working on it, months later and still no joy. I can log on the APP and do everything such as update products and PAY MY ACCOUNT, however when I have to Redeem Gift when I click on claim nothing happens the functionality seems to be disabled. No wonder people are cancelling their service has dropped, they dropped channels and their prices are increasing. They not willing to assists and keep the little customers they have left. DSTV you about to lose another customer