DSTV APP BLOCKED / ONLINE STREAMING

Not able to log in on app or stream. This issue has been going on since the beginning of August. I have explained this issue about a hundred times over and over again, my ID has been sent twice to 2 different agents. We have spoken to so many agents, I lost count. What more do I have to do to get some customer service for the premium service I am paying for every month? Why is something so simple taking 2 months to sort. This is absolutely ridiculous!

Last night we were on the chat line with an agent *** and when we said the service was terrible, the agent disconnected us from the chat. I have been told over and over again that "YOUR ISSUE WAS ESCALATED AND OUR SPECIALISTS TEAM IS WORKING ON IT"., however no-one gets back to us with any feedback!

The one moment I am told it is a technical error and the next moment I am told my account is blocked. So which is it now? We cannot log into our app or do online streaming, it says "an unexpected error occurred" when we try to log in.

Terrible customer service!