Dstv app and contact center two different companies

The app and the contact center two different companies, I got a confirmation on my app of my new package and the amount I needed to pay,i then made a payment on my due dat which is the first. Four days later when I called they said my decoder it has been suspended and also their system is slow and there was an error to reconnect...poor service I deed this app if is not accurate please dont advise people to use it cause it works sometimes. I am awaiting a call back or any cotact from multichoice rep.