DSTV, another pathetic, bad service South African Company, Why should We care we got your money!!

It is now 4 days, not a phone call or a email. DSTV now owes me R3236.00 and they are going to debit my account again for a decoder that is not even connected. See my email 25/07/2019.

Good Day,

Please can you advise on the following:

1. In march I tried to change/swop a Decoder on the self help service, It said could not do it at this time!!! 2. I have drawn statements and found that I am paying for the decoder that it could not load even though it is not working and was not swopped. 3. The decoder is Smartcard ***, I have been charged R3236.00 for a decoder that is not even running. 4. I plugged it in the other night to check and it’s not even activated. 5. Please could You credit my account with immediate effect and advise why this has been done when the “self-Help” portal clearly rejected the swop 4 months ago.

I trust this matter will have your urgent attention, If this cannot be resolved I will be cancelling my other 4 premium decoders.

PS. The other unit that I tried to swop was Smartcard number ***

Please get back to me urgently!

They join the ranks of Vodacom, Customer service is non-existant and You are just a number. 15 years of loyal support means F all to them too.