Dstv annual subscription theft

I would give this a zero if I could. On the 2nd of January 2020 we paid the annual subscription for the 11 months, getting the 12th month free. It is now the 12th month and we are getting the e16-4 error to say the account needs to be paid. When calling the call centre on the 14th of December I was met with a rude consultant who claims that it was a system error to switch us off. Then we noticed a third decoder that is linked to the account but we have no clue of, as we have two decoders linked to extra view. This consultant said that the one decoder isnt actice. Fast forward, my service was back on. Now on the 19th of December, we are sitting with the same error of e16-4. Dstv, you guys claim to get consumers to pay the annual amount and now basically you are *****ing from us. This is disturbing and disgusting as you are aware of this problem. Stop *****ing from your consumers