DSTV annual payment

<p>I decided to pay annually at the end of March 2016 and contacted their call centre. On the 2nd April 2016 they send me correspondance with amout due and confirmed I can still do the payment. Since March 16 was already debited, the amount for 10 months was calculated as 1 month was to be free as advertised. I did the payment the next day and it reflected with them on the 4th. I assumed all was in order only to find now they started debiting my account! They are charging the increased rate and are not honouring the 1 month free yet took my full payment a year ago. On trying so sort this I am getting conflicting responsed from the different people I speak to. I am so disappointed with their lies and pathetic service.</p>