DSTV and your un-structured streaming service, Agents & Team leaders

Wow...where do I even begin?! I recently signed up for the DSTV streaming services. I was able to activate the streaming package but not all the channels are showing. So I tried WhatsApp - which annoyed me because it doesn't give you all the options. Then I tried the self service route which annoyed me even further - so useless. I called the Call center more that 5 times regarding my missing channels - but none of the Agents could assist me because I signed up for a streaming service and therefore their "bot" is the only thing that can assist me. Even the Team leaders have not made an effort to assist me even after leaving messages for them to call me back. If this is how you treat customers, then you are a sinking ship!!!!!

So, I'm wondering...how do you offer a streaming service to customers without Technical support ?????? Even Discovery Bank - a virtual bank has technical support should a client have an issue with the service. I am very disappointed to say the least. You don't even deserve the 1 star I gave you.