Dstv and their terrible service

So yesterday my service is scrambled with a E16 error. I go to self-service.dstv.com and it does not work. Then I dial *120*68584# and still nothing,so I call the call center. Spoke to a lady by the name of Hilda or gilda. She checked it out and said there's a problem on there side and I should give it a while.this was in the morning. By night there was still nothing, so I do the whole self-service internet thing and nothing and the *120* and nothing so I call in again and speak to a guy by the name of sabelo. Now this guy used up R55 of my airtime and till now the damn problem is not fixed. Really disappointed in dstv and their customer service.he did not even call back after my airtime cut. This is no way to treat customers.dstv puts the prices up but the service is really ****. Is dstv going to reimburse me for all my airtime spent with no results and its still not working almost 2days now lost with no viewing. Or should I cancel my dstv and get Netflix like a lot of the people are doing and are very happy.dstv sucks