DSTV and their software upgrades!!!!

Tuesday the 11th of September 2018 I recieved a message on my decoder asking me to accept the new sofware upgrade and I did. From that point onwards I recieved the E48-32 error message. Called the Durban call center and did all the truoble shooting steps and there was no succes and kept saying " signal strength too weak" to perfom any of the setups suggested buy the call center guys. Took my decoder in for testing and all works well, called a technician at my cost and he varified that my installation is fine. As a last resort I borrowed my friends decoder and pluged it onto my line amd it works perfectly. So I called the call center again and they told me technical support will call me within 24 hours and it has been way more than 30 hours. This is very disappointing from Multichoice, my life was fine until you suggested the stupid software upgrade.