DSTV and subscription services

Good day, I am writing on behalf of my husband, he has been trying to cancel his Netflix subscription since November last year. Phoning in every month and being today that it has been cancelled. He spoke to a lady in Feb who said that she will write back the Netflix subscription for Jan and Feb and that it was now finally cancelled, only to hear today that we are now in arrears with our DSTV with XX amount.

The lady said not to worry she has it under control! Not sure what she has under control as the subscription was again added to our DSTV Account.

It it a subscription service which we took out through DSTV so surely if you can activate it, then you can cancel it?