DSTV and Showmax ****

DSTV and it's partnership with Showmax have a little quirk that all DSTV subscribers need to be aware of. While DSTV Premium includes free access to Showmax, downgrading your DSTV package will result in Showmax letting you know that you no longer have access to their service (to be expected) but DSTV is happy to keep billing you.

Attempting to resolve the issue turns into a blame game where DSTV say that the responsibility lies with YOU to cancel your Showmax subscription (even though you never actually agreed to pay them anything) and that any billing issues must be handled with Showmax, even though it's being billed through DSTV. It is an act of bad faith to assume that customers should know about this and to make it their fault that it has even occurred. Passing the buck and NOT taking responsibility and ownership of the issue does little to endear DSTV to people who've been loyal users for years.