Dstv and showmax FAIL!

As a feature of Dstv premium, we apparently get showmax free as part of our dstv subscription. This announcement was made a few months ago and so I followed the instructions and activated my showmax with the payment option being Dstv. I was assured the showmax subscription would be covered in my Dstv premium pricelock amount of R919.

So last month when my account showed R1018, I called Dstv and queried the amount as I had obviously been charged for showmax which is R99. The operator at the Multichoice call centre assured me many customers had had the same problem and the transaction would be reversed in a few days.

Needless to say it was not! And to top it off, it happened AGAIN this month! So I called the Multichoice call centre again and am told I have to contact showmax myself which I disagree with, to which the operator disappears for 9 minutes to check if she can reverse the payment. She finally returns to confirm yes Dstv will reverse the payment but she cannot tell me WHEN!

I remind her that if last months payment isn’t reversed, when will this months be reversed and she has no answer. Refers me to the shift leader who is unavailable and is asked to call me back at a later stage.

I am extremely annoyed and disappointed at the service provided or lack thereof at Dstv! Pathetic!!!