AG
ALDO G

1 reviews | Active since May 2012

04 Apr 2018, 10:26

DSTV AND PRICELOCK RIPOFF. DONT GET DSTV RATHER GET NETFIX OR SOMETHING ELSE

TO THE PUBLIC, DON’T GET CONNED BY MULTI CHOICE DSTV AND WITH THEIR “PRICE LOCK”. THEY ARE RIPPING PEOPLE OFF. RATHER GET UNCAPPED INTERNET AND SUBSCRIBE TO NETFLIX OR SOMETHING. I REQUESTED A 2 YEAR PRICE LOCK IN 2016. IT CAME IN APRIL (8TH) 2016. IT TAKES YOU NUMEROUS AND LONG PHONE CALLS, TO THEIR TECHNICAL DEPARTMENT TO GET YOUR NEW EXPLORA AND OLD DECODERS CONNECTED AGAIN. MULTICHOICE ALSO CHARGES REDICULOUS CALL RATES TO SPEAK TO AN INCOMPITENT CONSULTANT THAT DOES NOT ASSIST YOU PROPERLY THE FIRST TIME!! (CALL COSTS +- R2, 50 PER MINUTE – TOTAL CLOSE TO R100) I HAD TO PAY A R100 UPFRONT, THEN THEY OVERCHARGED ME WITH +- R677 . WHEN QUERYING THIS, MULTICHOICE INFORMED ME THAT IT’S BECAUSE OF THE PRO-RATA AMOUNT FOR THE NORMAL SUBSCRIPTION FOR THE BEGINNING OF THE MONTH AND PRO RATA FOR THE PRICELOCK TILL THE END OF APRIL 2016??? THANK GOODNESS MY PRICELOCK IS FINISHED NOW BUT……. WHY DID MULTICHOICE OVERCHARGE ME AND DEBITED R1088 WHEN THE SUBSCRIPTION IS R899 – MULTICHOICE REASON – AGAIN PRO-RATA FOR BEGINNING OF APRIL FOR PRICE LOCK AND PRO-RATA TILL THE END OF MONTH FOR NORMAL SUBSCRIPTION. I HAVE CANCELLED AND REVERSED THE DEBIT ORDER UNTIL MULTICHOICE GIVES ME A WRITTEN REPLY ON THIS WEBSITE. IF NOT I WILL CANCEL DSTV PERMANANTLY. AND PERSUADE AS MANY PEOPLE AS POSSIBLE TO CANCEL AS WELL. I WILL TAKE THIS TO THE MEDIA AS WELL AND EXPOSE MULTICHOICE FOR WHAT THEY ARE. THERE IS ANYWAY ONLY ******* ON DSTV LATELY AND NETFLIX IS 1000 X BETTER!!!! ALSO STRUGGLE TO LOGIN ON THE YOUR DSTV ACCOUNT WITH CONNECT ID. CANNOT RESET MY PASSWORD

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2018, 16:32
Official

Dear ALDO

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AG
ALDO G's update06 Apr 2018, 11:54
Reviewer Update
DSTV/MULTICHOICE SENDS A "PRIVATE REPLY" (SO THAT PUBLIC DOES NOT SEE) FROM "RUPERT" , SINCERELY APOLOGISING FOR THE INCONVENIENCE AND THEY WILL INVESTIGATE MY BILLING CONCERNS AND CORRESPOND WITH ME AS SOON AS INFORMATION IS AVAILABLE. NO REPLY AND NO CORRESPONDENCE THEY JUST SWITCH OFF MY DSTV BECAUSE I REFUSE TO PAY THEIR OVERCHARGED ADDITIONAL BILL/COSTS!!!!!!!!!!!!!!!!!!!!!! PREVIOUS REPLY FROM MULTICHOICE.................... Official private business reply Good day ALDO It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard. We currently investigating your Billing concerns with our Price Lock department for urgent resolution. Feedback will be provided by written or telephonic correspondence as soon as more information becomes available. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Feel free to contact us should you require any further assistance. Kind regards Rupert