DSTV and PAYU ****!!!

DSTV and is using PAY U merchant as payment option on selfservice, everytime you pay on Pay U system your services are suspended citing that they did not receive nor cannot locate your payment and cannot reconnect your services until you send them proof of payment. Knowing very that their PAY U system does not provide any for of proof of payment?

I do not understand this kind of operation, I have merchant accounts for my business with Standard bank and Payfast, I cannot penalize client for my own fault. If I can't automatically load payments on merchant account into my CRM system that is not the client's fault, merchant provide you with an option to login to your merchant account and check transactions instead of penalizing clients that you cannot locate transactions on your chosen merchant account. We did not choose PAY U for multichoice, they choose PAY U for themselves and cannot be penalized for this. This is a ****, Multichoice is taking our money with PAY U and if you cannot send them your bank statement our services remain suspended while your money is sitting with PAY U. Why must we send out bank statements to Multichoice? We did not choose a merchant for multichoice and our bank statements are not part of that.

My services are suspended because i paid my money into a PAY U **** and cannot be reconnected until I send my bank statement to multichoice. I sent a screenshot of SMS notification to a lady called Lesego Mboweni and they promised to reconnect the services but did not reconnect the services.

Surely if they cannot see payment now, they will never be able to see it. PAY U is just a **** for multichoice to collect our money while suspending our services.