DSTV and Namola subscription

I have a DSTV subscription, and Namola was initially added to my account as a free service. Later, it became a paid subscription, costing me R47, which was included in my DSTV bill. When I contacted DSTV to cancel the Namola subscription, I was surprised to hear that they couldn’t cancel it from their side, even though they are partnered with Namola.

What’s frustrating is that they put my DSTV account on hold because I only paid for the DSTV subscription, and not for Namola. However when I asked them to cancel Namola or escalate the issue, they told me I needed to contact Namola directly.

I emailed Namola to cancel the subscription, but they instructed me to use the Namola app. However, when I went to the app, I found that the option to cancel under “Manage Your Plan” had been removed. I contacted DSTV again, but they still couldn’t help me, and now, even though I’ve paid for my DSTV subscription, I can’t watch TV because of this Namola issue.

To make things worse, the DSTV team leader I spoke to yesterday was quite rude. It just doesn’t make sense that DSTV can partner with another service but is unable to assist their customers when an issue arises with that partner.

At this point, I don’t know what to do.