DSTV and Multichoice ***** your money

I had cancelled my services with this organisation in the beginning of June. It got disconnected 28 June. I had enquired what would happen with my credit balance... I was told it would be credited to my bank account and I would need to wait 48 hours. On the 03 July I had then followed up with the contact centre to enquire my query. I was told the query was captured incorrectly. The agent Khanyiso then proceeded to tell me that DSTV doesn't do refunds, and the only way to get my money back was to reactivate the services... Bear in mind - the reason i cancelled DSTV was because they render poor service. When I wanted to speak to a manager or supervisor - i was informed they had all left for a meeting - everyone of them.

After much debate and arguing and shouting - I was eventually assisted by some senior operator named Lee-Anne, who promised me the manager Libashen would handle the query and it will be escalated accordingly. She also proceeeded to tell me that it would take 48 working hours to have the refund done.

Today is the 30 July. I'm stuck on the line with an agent named Ayanda - who has put me on hold for 8 min so far and counting - while I'm allegedly waiting for a manager... To date... My money is still with Multichoice / DSTV and no one has bothered to give me my refund.

They are good at *****ing... Be wary. I have since informed many people about my case - and it is alarming how many people have been *****ed over by DSTV... Gratefully - i have managed to get a few families cancel their services because of this ********* practice.