WC
Wayne C
1 reviews | Active since Jan 2020
07 Jan 2021, 16:59
DSTV and Multichoice give poor service without resolving the problem but we are paying every month for extra veiw without pleasure of using it.
I am paying for extra veiw every month but can only use one tv and everytime we contact them to sort out the problem they switch the primary decoder only to not be able to use the other tv and not both. Do you think that they will even offer to send out a technician to have a look at the problem not even once. I'm sure we are not the only people having the same problem and it feels as if we being **********.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jan 2021, 17:30Hi Wayne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jan 2021, 17:30
Official
Hi Wayne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
WC
Wayne C's updateReviewer Update
11 Jan 2021, 21:51Hi DSTV
When I complained you reacted swiftly by contacting me and promising that a technician will contact me to arrange a time asap to fix the situation on site. I was so grateful to have a bit of hope that this would be resolved but it has been 5 days later with no contact by a technician. I'm still hopeful that they are just busy and will contact me as soon as possible. I was just wondering though, if you are wanting to exceed your clients expectations, shouldn't i get a courtesy call to update me on the matter?
When I complained you reacted swiftly by contacting me and promising that a technician will contact me to arrange a time asap to fix the situation on site. I was so grateful to have a bit of hope that this would be resolved but it has been 5 days later with no contact by a technician. I'm still hopeful that they are just busy and will contact me as soon as possible. I was just wondering though, if you are wanting to exceed your clients expectations, shouldn't i get a courtesy call to update me on the matter?
WC
Wayne C's update11 Jan 2021, 21:51
Reviewer Update
Hi DSTV
When I complained you reacted swiftly by contacting me and promising that a technician will contact me to arrange a time asap to fix the situation on site. I was so grateful to have a bit of hope that this would be resolved but it has been 5 days later with no contact by a technician. I'm still hopeful that they are just busy and will contact me as soon as possible. I was just wondering though, if you are wanting to exceed your clients expectations, shouldn't i get a courtesy call to update me on the matter?
When I complained you reacted swiftly by contacting me and promising that a technician will contact me to arrange a time asap to fix the situation on site. I was so grateful to have a bit of hope that this would be resolved but it has been 5 days later with no contact by a technician. I'm still hopeful that they are just busy and will contact me as soon as possible. I was just wondering though, if you are wanting to exceed your clients expectations, shouldn't i get a courtesy call to update me on the matter?