AS
Andisiwe S
1 reviews | Active since Jul 2020
06 Jul 2020, 17:58
DSTV and MULTICHOICE ARE TRASH.
DSTV and MULTICHOICE ARE TRASH. If there any decision I regret was to get their service. I have used countless amounts of airitmes, and my time wasted by their consultants and employees but still no help. Horrible service.
I got my dish and decoder last month after buying it at one of their Dstv shops. Takes a week to install which wasn't a problem, it was back log. Now on the monday the dstv is installed and we make payment. Payment reflects but doesnt play for 3 days. So 3days payment no watching. Fine it works, now second payment is suppose to be made by the first of July, and we made payment but the 30th already but still they turned it off on the 3rd. FFS WHYYYYY???!!! We call they cant help us we must take it to the walk in, we go the walk in they take it to the back and do whatever they did and come out to say we must make payment and still after telling them we made payment they tell us to go a "multichoice" FFS WHYYYY?!! Why must we travel across the city for their mistakes. Why must we be inconvenienced?
To make matters worse they give us the wrong the decoder. This we discovered after the twitter consultants asked for screenshots and noticed the info they had of ours on they system is different from the decoder. After we call and ask them for our money back cause we sick of this now, they tell us there's nothing they can do (After promising multiple times they will get back to us, which they didn't). I'm sick of these big institutions that dont give a **** about black people even though we are the main sources of income for them. Our complaints fall on deaf ears cause they couldn't care less. Dstv and multichoice is the pits. NO RECOMMENDATIONS HERE!!! Rather netflix.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Jul 2020, 18:24Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jul 2020, 18:24
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AS
Andisiwe S's updateReviewer Update
06 Jul 2020, 21:01Hi. Thank you very much for getting back to us. Its been so frustrating.
On the 8th of June, Sipho Basi (partner) went to Kenako Mall to the Dstv walk in to buy a decoder and dish. They advised that they are back logged regarding deliveries, so they will deliver and install it the following week. Indeed Monday of the 15th of June the gentlemen came and installed with no problems. Later that evening we made a payment of R 226.10 which should've covered us up until the 1st of July which was our payment date. We didn't get connected for 3 days after struggling (sent messages to twitter and facebook line) with the customer care. Once connected we though all was fine. Fast forward to the 28th of June, we made a payment of R 399 as per our plan (Compact) which was earlier than our payment date so we thought all would be fine.
On the 3rd of July there was no connection. It had an error of E16-, which I'm sure you know means we havent paid. We call the centre and send messages they tell us to take decoder in. Which we did on the 4th, back to Kenako Mall where we bought it. There was a gentleman on the counter who was very rude and asked us why did we pay online. We should've paid at pep. To quote him he says "you dont listen, I said go pay at pep, this thing is not paid for".. after repeatedly telling him we have paid he still insists. After arguing he takes the decoder to the back and comes back saying you need to pay and says we must go to Multichoice cause he cant help. Angrily, my boyfriend leaves defeated.
This whole weekend, I've been sending messages on twitter. But the main conversation happened today. I explained the situation AGAIN. That its been off, we have rebooted and restarted and all the things they ask you to do but still nothing. The person asked me to send screenshots and that's where they saw that the decoder we have is not the one registered on our account. Which can only mean one thing, we got the wrong one back on Saturday because we had previously checked these things. So I asked them what to do now, this isn't our fault. The onus is on you guys to make sure things like this dont happen and if they do to take responsibility. We have done our part. Because again, we go to the dstv in Kenako Mall to get help (remember I'm not going to travel across the city to a multi choice and waste more money while contracting corona on public transport). The rude lady there was so uninterested. We handed the decoder to her so she can check if it really wasn't ours. She confirmed it belongs to someone else whose name I wont disclose for privacy. But in all honesty, this person is using my decoder without paying, most likely.
We asked her what the solution is now, she says we must come back another day, she'll have it for us. So we ask her where is going to come from. She becomes delirious and says this isnt their fault and we should leave this one there if we really want help. My boyfriend calls her out for their rudeness even on the previous day there they don't know how to speak to customers. He asked for a supervisor and she says she is. When asked for her name, he says I'm not telling you that. My partner pulls out his phone to record her as proof that he was there. On the recording you can hear her say "do that, do that(the recording) , you'll see where I'll take this, cause I've got all your information". Which is not response you give to paying customers. Decoder is now left there.
I would like to know what the resolution is going to be now. Because the service is horrible.
On the 8th of June, Sipho Basi (partner) went to Kenako Mall to the Dstv walk in to buy a decoder and dish. They advised that they are back logged regarding deliveries, so they will deliver and install it the following week. Indeed Monday of the 15th of June the gentlemen came and installed with no problems. Later that evening we made a payment of R 226.10 which should've covered us up until the 1st of July which was our payment date. We didn't get connected for 3 days after struggling (sent messages to twitter and facebook line) with the customer care. Once connected we though all was fine. Fast forward to the 28th of June, we made a payment of R 399 as per our plan (Compact) which was earlier than our payment date so we thought all would be fine.
On the 3rd of July there was no connection. It had an error of E16-, which I'm sure you know means we havent paid. We call the centre and send messages they tell us to take decoder in. Which we did on the 4th, back to Kenako Mall where we bought it. There was a gentleman on the counter who was very rude and asked us why did we pay online. We should've paid at pep. To quote him he says "you dont listen, I said go pay at pep, this thing is not paid for".. after repeatedly telling him we have paid he still insists. After arguing he takes the decoder to the back and comes back saying you need to pay and says we must go to Multichoice cause he cant help. Angrily, my boyfriend leaves defeated.
This whole weekend, I've been sending messages on twitter. But the main conversation happened today. I explained the situation AGAIN. That its been off, we have rebooted and restarted and all the things they ask you to do but still nothing. The person asked me to send screenshots and that's where they saw that the decoder we have is not the one registered on our account. Which can only mean one thing, we got the wrong one back on Saturday because we had previously checked these things. So I asked them what to do now, this isn't our fault. The onus is on you guys to make sure things like this dont happen and if they do to take responsibility. We have done our part. Because again, we go to the dstv in Kenako Mall to get help (remember I'm not going to travel across the city to a multi choice and waste more money while contracting corona on public transport). The rude lady there was so uninterested. We handed the decoder to her so she can check if it really wasn't ours. She confirmed it belongs to someone else whose name I wont disclose for privacy. But in all honesty, this person is using my decoder without paying, most likely.
We asked her what the solution is now, she says we must come back another day, she'll have it for us. So we ask her where is going to come from. She becomes delirious and says this isnt their fault and we should leave this one there if we really want help. My boyfriend calls her out for their rudeness even on the previous day there they don't know how to speak to customers. He asked for a supervisor and she says she is. When asked for her name, he says I'm not telling you that. My partner pulls out his phone to record her as proof that he was there. On the recording you can hear her say "do that, do that(the recording) , you'll see where I'll take this, cause I've got all your information". Which is not response you give to paying customers. Decoder is now left there.
I would like to know what the resolution is going to be now. Because the service is horrible.
AS
Andisiwe S's update06 Jul 2020, 21:01
Reviewer Update
Hi. Thank you very much for getting back to us. Its been so frustrating.
On the 8th of June, Sipho Basi (partner) went to Kenako Mall to the Dstv walk in to buy a decoder and dish. They advised that they are back logged regarding deliveries, so they will deliver and install it the following week. Indeed Monday of the 15th of June the gentlemen came and installed with no problems. Later that evening we made a payment of R 226.10 which should've covered us up until the 1st of July which was our payment date. We didn't get connected for 3 days after struggling (sent messages to twitter and facebook line) with the customer care. Once connected we though all was fine. Fast forward to the 28th of June, we made a payment of R 399 as per our plan (Compact) which was earlier than our payment date so we thought all would be fine.
On the 3rd of July there was no connection. It had an error of E16-, which I'm sure you know means we havent paid. We call the centre and send messages they tell us to take decoder in. Which we did on the 4th, back to Kenako Mall where we bought it. There was a gentleman on the counter who was very rude and asked us why did we pay online. We should've paid at pep. To quote him he says "you dont listen, I said go pay at pep, this thing is not paid for".. after repeatedly telling him we have paid he still insists. After arguing he takes the decoder to the back and comes back saying you need to pay and says we must go to Multichoice cause he cant help. Angrily, my boyfriend leaves defeated.
This whole weekend, I've been sending messages on twitter. But the main conversation happened today. I explained the situation AGAIN. That its been off, we have rebooted and restarted and all the things they ask you to do but still nothing. The person asked me to send screenshots and that's where they saw that the decoder we have is not the one registered on our account. Which can only mean one thing, we got the wrong one back on Saturday because we had previously checked these things. So I asked them what to do now, this isn't our fault. The onus is on you guys to make sure things like this dont happen and if they do to take responsibility. We have done our part. Because again, we go to the dstv in Kenako Mall to get help (remember I'm not going to travel across the city to a multi choice and waste more money while contracting corona on public transport). The rude lady there was so uninterested. We handed the decoder to her so she can check if it really wasn't ours. She confirmed it belongs to someone else whose name I wont disclose for privacy. But in all honesty, this person is using my decoder without paying, most likely.
We asked her what the solution is now, she says we must come back another day, she'll have it for us. So we ask her where is going to come from. She becomes delirious and says this isnt their fault and we should leave this one there if we really want help. My boyfriend calls her out for their rudeness even on the previous day there they don't know how to speak to customers. He asked for a supervisor and she says she is. When asked for her name, he says I'm not telling you that. My partner pulls out his phone to record her as proof that he was there. On the recording you can hear her say "do that, do that(the recording) , you'll see where I'll take this, cause I've got all your information". Which is not response you give to paying customers. Decoder is now left there.
I would like to know what the resolution is going to be now. Because the service is horrible.
On the 8th of June, Sipho Basi (partner) went to Kenako Mall to the Dstv walk in to buy a decoder and dish. They advised that they are back logged regarding deliveries, so they will deliver and install it the following week. Indeed Monday of the 15th of June the gentlemen came and installed with no problems. Later that evening we made a payment of R 226.10 which should've covered us up until the 1st of July which was our payment date. We didn't get connected for 3 days after struggling (sent messages to twitter and facebook line) with the customer care. Once connected we though all was fine. Fast forward to the 28th of June, we made a payment of R 399 as per our plan (Compact) which was earlier than our payment date so we thought all would be fine.
On the 3rd of July there was no connection. It had an error of E16-, which I'm sure you know means we havent paid. We call the centre and send messages they tell us to take decoder in. Which we did on the 4th, back to Kenako Mall where we bought it. There was a gentleman on the counter who was very rude and asked us why did we pay online. We should've paid at pep. To quote him he says "you dont listen, I said go pay at pep, this thing is not paid for".. after repeatedly telling him we have paid he still insists. After arguing he takes the decoder to the back and comes back saying you need to pay and says we must go to Multichoice cause he cant help. Angrily, my boyfriend leaves defeated.
This whole weekend, I've been sending messages on twitter. But the main conversation happened today. I explained the situation AGAIN. That its been off, we have rebooted and restarted and all the things they ask you to do but still nothing. The person asked me to send screenshots and that's where they saw that the decoder we have is not the one registered on our account. Which can only mean one thing, we got the wrong one back on Saturday because we had previously checked these things. So I asked them what to do now, this isn't our fault. The onus is on you guys to make sure things like this dont happen and if they do to take responsibility. We have done our part. Because again, we go to the dstv in Kenako Mall to get help (remember I'm not going to travel across the city to a multi choice and waste more money while contracting corona on public transport). The rude lady there was so uninterested. We handed the decoder to her so she can check if it really wasn't ours. She confirmed it belongs to someone else whose name I wont disclose for privacy. But in all honesty, this person is using my decoder without paying, most likely.
We asked her what the solution is now, she says we must come back another day, she'll have it for us. So we ask her where is going to come from. She becomes delirious and says this isnt their fault and we should leave this one there if we really want help. My boyfriend calls her out for their rudeness even on the previous day there they don't know how to speak to customers. He asked for a supervisor and she says she is. When asked for her name, he says I'm not telling you that. My partner pulls out his phone to record her as proof that he was there. On the recording you can hear her say "do that, do that(the recording) , you'll see where I'll take this, cause I've got all your information". Which is not response you give to paying customers. Decoder is now left there.
I would like to know what the resolution is going to be now. Because the service is horrible.
AS
Andisiwe S's updateReviewer Update
09 Jul 2020, 09:44When are you going to reply to me?
AS
Andisiwe S's update09 Jul 2020, 09:44
Reviewer Update
When are you going to reply to me?