Dstv and it's ********** activity again.

On the 13th of January 2023 I sent dstv a direct message on Twitter to have my extraview canceled and I received confirmation that the extraview was canceled. My due date for my payment is on the 15th, so on the 15th I made payment of R429. Yesterday as I logged in to vote on dstv, I realized my payment reflected R649, to my dismay my account still indicates I have been billed for extraview for January 2023 the one I canceled and one for February 2023, like what the ****, when I canceled this whole extraview on time. Like this is appalling and ****ing poor service.