Dstv and it's customer service agents have no sympathy for customers during COVID 19

I am very disgusted and disappointed in dstv. I have been with you guys for years and if u look at my account I have never missed a payment till this month. This was due to me being self employed and my customers not paying me and therefore I was trying to change my package down from before the 1st. I tried calling ***. I even used the whatsapp number but it wouldn't change kept telling me about price lock options. And last week I tried several times with the chat. Do u guys not understand what the country is going thru? Then I see u have disconnected me and charging me a recon fee. So am I supposed to starve and pay my dstv? Your agents want to talk about terms and conditions! Must I go to the news and report dstv for what they are doing? This is unacceptable!