Dstv and it's consultants can be unprofessional and not helpful at times

We paid Dstv on the 31st of December 2021 to my surprise on the 5th of January 2022 they switch our decoder off and when we called they said the monthly premium is still due we then sent them a proof of payment and customer number they then switched on our decoder after we spoke to several consultants who failed to assist us or even explain what was the initial problem. Yesterday again they Dstv switched off our decoder again we then called Dstv the consultants heard our complaint they promised to escalate this matter to the manager while putting our phone on hold till today we can't watch TV because of *********** dstv consultants who don't care about their clients. Hello Peter may you kindly assist us we need dstv to attend to this matter and switch on our dstv decoder because we paid our monthly premium in full.