DSTV AND ITS "CONS"

I AM BEING CHARGED FOR A SERVICE I DONT GET. MY DSTV WAS DISONNECTED AT THE BEGINNING OF FEB WHAT THAT TELLS ME IS IF IT IS DISCONNECTED YOU DONT GET CHARGED UNTIL RECONNECTED. LAST NIGHT I WANTED TO RECONNECT VIA THE APP AND I WAS CHARGED ALMOST 700 RAND WHICH IS MORE THAN THE PACKAGE TO AHVE IT RECONNECTED. THIS MORNING I CALLED THE CALL CENTRE AND SPOKE TO A LDAY AND SHE COULD NOT EXPLAIN THIS TO ME, NOR COULD SHE EXPLAIN BY DSTV HAS STILL NOT DESPITE IT BEING A YEAR ALREADY, NOT SENT OUT SOMEONE TO COME AND SEE WHY I GET CHARGED FOR EXTRA VIEW WHEN ITS BEEN MORE THAN A YEAR THAT WE CNANOT VIEW THE EXTRA VIEW. I AM CHARGED SUBSCRIPTION FEES, BUT THE DECORDERS ARE MINE AND PAID FOR. YOU PAY 200 SUBSCRIPTION A MONTH AND THEN STILL PAY FOR THE PACKAGE,W HICH MAINLY SHOWS THE SAME PROGRAMMING OVER AND OVER. I CANNOT WATCH NETFLIX ON THE TV. DSTV IS NOT SUPPOSE TO SUSPEND THAT LINK AS NETFLIX DOES NOT BELONG TO THEM THEY ARE *********** PEOPLE AND CANNOT EXPLAIN CERTAIN THINGS AND ARE UNHELPFUL VERY VERY BAD INDEED