DSTV and DSTV Rewards FAIL dismally at Customer Loyalty and Satisfaction

This is a cut and paste from a previous post i did. ITS STILL RELEVANT. Why does DSTV frustrate their client base to the extent that makes them want to leave. DO Better if you want to keep your clients. DSTV has become a joke and I'm not surprised they face the challenges they do today. After nearly thirty years of being a subscriber I am ready to cancel. A call to their call centre is met with utter incompetence and a total unwillingness to assist. Using the website CHAT is equally as pointless and leaves one wanting to knock their head against a wall, an action that would make more sense. The level of incompetence is just as poor. Going to Facebook gets you a polite request to use WhatsApp and this is where it gets even better. You invest your time explaining the issue to someone on the other end of the chat only to have them end the chat prematurely when they have had enough of trying to bamboozle you with utter nonsense. Of all the platforms don't wate your time with WhatsApp. In short there is a clear indication that these agents have not been afforded the correct training, SHAME ON YOU DSTV / Multichoice as the vast array of nonsense I was provided left me thinking I was been punked. In short, I give up and possibly that is the intention from DSTV, that way they don't need to acknowledge their fault and make the correction.

My current problem, that i have been unable to resolve since 2nd April 2025. I as a premium subscriber get access to a host of "Fantastic rewards". The particular reward in question is an Uber Eats Voucher. To my surprise when i went to redeem i was not met with the Usual Message "Out Of Stock" so i quickly redeemed ( 2nd April 2025) and was sent a pin to put in on the dstvrewards website. I was then sent a voucher to add on the Uber APP. Sadly i was told by Uber this voucher has expired the MONTH before 31st March 2025. This is now the second time this has happened. On principle i decided i would get DSTV to resolve. I have tried calling in, was given a reference and assured someone would call me shortly. Im still waiting. Tried Facebook, was told this channel was moving to Whastapp please go there. There is no option for this query on Whatsapp so once again DSTV looks very unprofessional. Persisted with Facebook and was told the problem has been escalated to rewards team. I have been told this three times. I have heard nothing back. Each time you ask for an update you get asked to restart the entire query from the start. Its Ridiculous, you told me i had a R100 Uber voucher i will now post updates here weekly until DSTV issues me a R100 Uber Voucher. The last time my query was ignored this time on principle i will pursue until i get the voucher. I am also sweriously looking at other entertainment options now. I see how little DSTV actually cares about loyalty. Rather close the program down if you have no intention of running it seriously. VERY UNHAPPY