Dstv and dstv pricelock

I subscribed with DSTV PRICELOCK in January 2020 and was informed that a dstv explora was sent through Fedex to my adress on 8 January.Apparently the courier could not find my address and returned the decoder ( first time ever a courier couldn't find my adress) I followed it up with Dstv and after many excuses that the courier returned the package not finding the adress (the courier never tried to phone me) I was promised they would resend it by overnight courier. NOTHING happened and I phoned again and was promised it will be followed up.Again no progress with the excuse that my streetaddress was given up as 0 being the reason of non delivery(a different explanation from the previous one).I had to phone again as there was still no progress.I was never informed of a tracking number by Dstv and it seems there are no interest to solve the issue despite phone calls from my side costing me about R200 or more. I followed it up today 27 January for the third time and spoke to a manager with the hope that I will eventually be assisted. Paying for a service I do not get-pathetic service with no follow-up from dstv to see that the problem is resolved!!!