DSTV and DISNEY+: get you act together

I activated Disney+ with DSTV on Sunday 18 June, only to be informed that I had to upgrade my decoder to enjoy the service. I was then persuaded to take up the price lock deal to upgrade my decoder to allow me to get Disney+ on my TV. Since the installation took place on 22 June, my Disney+ account has not worked, despite numerous calls and email to DSTV informing them that the service was not active. Instead they asked to to contact Disney+. Eventually I did contact Disney+, to be told that the cancellation was made by DSTV on 22 June, but they had received no instruction on the renewal. 6 phone calls later, with some being as long as 40 minutes, 4 emails and 2 call backs on the service has still not been resolved. Multi-choice was considered a business that was at the forefront of technology and service. It seems like they have lost their way, in addition to thousands of customers, and appear to running their business like amateurs... They are so focused on new business, that they no longer look after premium customers who have been with them for more than 10 years. I am DISGUSTED by the service, and the lack of speed in resolving my issue,