DSTV, an impromptu complaint regarding the call facility

In trying to call the DSTV customer line, call centre, I waited and wasted my time by having to listen to proct/contact details asking for my ID No or customer number.....this took 4 minutes and then some. Still no connection to the department I wanted.

I have cancelled (or assume I've cancelled) my premium contract as of the end of Dec 2023 and I want this confirmed. So DSTV, quick to take my monthly installments.... just a note to the reader, having to repeat-listen to the same online required info and then waste my airtime....well it speaks volumes. That's not showing concern of the customer, is it?