DSTV AGENTS TREATING ME LIKE A DOORMAT AND CHEATING ME OUT OF MY HARD EARNED MONEY

my decoder was recently damaged by lightning on the 12 of October i requested an agent who was assisting me to terminate my subscription on the damaged decoder and transfer my subscription on an old decoder that i requested they activate,however the the services on an damaged decoder was never discontinued and i have to still pay for it until the 26 of october because you guys dont have proof that the decoder is damaged eve though i have taken the decoder to dstv shop in phumulani mall and they confirmed the decoder is dead,now am paying for a services that am not receiving and on top of that i have to pay another subscription on the decoder i have asked you guys to activate what kind of bull**** is this, please fis this mess and train your agents to do their jobs throughly am so ****ed right now since i have to spend alot of money and i dont even have a contract with you guys that says i cannot discotinue my subscription so what gives you the right to force me to pay for something i nolonger use because its damaged.decoder H *** IS DEAD TERMINATE ME AND CREDIT ME ON THE NEW DECODER WITH SMART NO ***.YOUR AGENT RUDELY TOLD ME I HAD TO LEAVE HOME AND GO TO A DSTV SHOP TO TERMINATE MY SUBSCRIPTION ARE WE IN 1800 OR SOMETHING AM VERY DISSAPOINTED PLEASE CHECK THE NAME OF THE AGENT WHO WAS ASSISTING ME ON FACEBOOK MASSENGER AND SEE HIS/HER ANSWERS ITS SO RUDE AND I DONT APPRECIATE IT THE ONLY REASON AM STILL PAYING ITS BECAUSE I HAVE KIDS YOUR SERVICE IS SO POOR AND YOUR AGENTS JSUST THERE TO GET PAID NOT TO ASSIST CLIENTS MY NAME IS TRYPHINA MTHOMBENI FIX THIS