DSTV AGENTS THAT STRUGGLES TO CLEAR ERRORS! BAD SERVICE!

The call centre agents of dstv are so unhelpful with errors!! I ended up using so much airtime to call them for assistance and still no help. My extra view settings is messed up on acc: ********** 7. They advised me to get another decoder since my old decoder was 'problamatic'. So I did. So, I spend money on another HD decoder, paying my dstv subscription with extra view included, even though I cannot watch anything on my secondary decoder. It's 2 months now of calling with the same problem. Yesterday 21 Dec 2018 I probably called the call centre 5 times for the same error and also had a installer at my place, in case there was technical errors he need to deal with, which I still had to pay him for. All to find out that the error is with Multichoice! This E143-0 error on my secondary decoder is a pain, that I'm having for 2 months now! I called the call centre on numerous occasions and it seems like the agents there are not equipped with knowledge to deal with this error. Yesterday I was promised that an Extra view agent would call me after an hour. As I'm typing this, I still wait and wait for this call and still this error is here! DSTV needs to pull up their socks with this bad service as we as customers are paying alot for this pathetic service! Mrs. Steens.