DSTV Agents not performing their duties

Call reference Number : ***6-i33<br> I have called in on 2016/01/26 to cancel all my services, I have spoken to Nkhensani Mahwayi,<br> <br> I was told that all my services would be cancelled at the end of January and I would not be charged for February.<br> <br> I just logged into my account and my services was not cancelled and I was again charged for February.<br> <br> I was told on 26 Jan that I would get a refund of +-R1600, now my account balance has changed, please reverse the February charge on my account and process my refund as per telephone conversation IMMEDIATLEY<br> <br> This is now my second request to get the service cancelled and get my refund. I will not pay for February and if this is not rectified then I will take this further.