DSTV agents horrible service!

I have spent R250 worth of airtime speaking to different agents and paid R171.52 into the Multichoice account for a streaming service. Shockingly, 6 of the 13 different call centre agents I engaged do not know what their streaming service is! I last used my decoder 10 years ago and all the agents want to do is to reconnect me. The DStv website has so many errors, I cannot even access my basket after selection. My family is still without television and I am quite flabbergasted at the lack of service delivery from DSTV. I guess I have donated money to your horrible company and lost R250 worth of airtime that could have served a great cause towards my family.