AG
Abdullah G
1 reviews | Active since Jul 2011
30 Apr 2018, 10:42
Dstv agents are useless
Had a 24-month price lock and requested that it be renewed. Some "clever" person on Dstv side does not activate it and my services gets suspended. After calling in the 1st time the service is restored for only 5min. Thereafter I called in again then after speaking to a supervisor called Anele that tells me he is the manager it still not fixed. Wants me to uncouple cables and then try again. Told him to send me the Snr Manager contact details and still waiting. Complete waste of time.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Apr 2018, 15:13Dear Abdullah
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Apr 2018, 15:13
Official
Dear Abdullah
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2018, 10:47Good day Abdullah
I tried to contact you today but could not reach you.
May I take this opportunity and apologise for the delayed response. Also for the poor customer experience received.
According to our records, your DStv service is active. The signal is sent through to restore your viewing.
Should you require any further assistance, please contact us on *** or any of the DStv social media platforms.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 May 2018, 10:47
Official
Good day Abdullah
I tried to contact you today but could not reach you.
May I take this opportunity and apologise for the delayed response. Also for the poor customer experience received.
According to our records, your DStv service is active. The signal is sent through to restore your viewing.
Should you require any further assistance, please contact us on *** or any of the DStv social media platforms.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,