DSTV agent unable to assist with DSTV error

Hi,

I contacted an agent through the Tumi chat bot to remove the Disney subscription from my account. When I try to do it, I get an error message. I already have Disney and it's paid through a debit order so it doesn't make sense being charged again through the DSTV account. The agent I spoke to (Yanga Bomela) says they can't assist and our chat was ended. If this is an issue and can't be resolved then please cancel the DSTV account because I won't pay for Disney twice a month. I have even sent an email with screenshots of the error and my conversation with Yanga