Dstv agent said they won't cancel the unknown dstv insurance activated on my dstv subscription!

I was not helped regarding my disconnection I paid the extra unknown amount of R330 so I would not recommend anyone to use Dstv I am still unhappy because from R 630 I am still expected to pay extra R330 and they said they have nothing they can do to help cancel that dstv insurance,how come?it's their unknown insurance but they can't help customers!helo Peter I need the recorded calls that say I agreed to the insurance for further investigation!