1 reviews | Active since Nov 2011
DSTV agent not keeping his promise.
I called DSTV call centre ***) at 19:18 yesterday as i was having a problem where certain channels were not working. I spoke to an agent who while very helpfull and willing to assist could not resolve my issue depsite numerous instructions on what i had to try, there was even a 5min period where he placed me on hold to go an confer with an on site technician. The call was coming up for a half an hour (On my dime), so i asked if he could call me back. Once again he was willing and advised he could do so but he could only do so at 20:45. I agreed. I AM STILL WAITING FOR THIS CALL AND THE CHANNELS ARE STILL NOT WORKING. This is unacceptable for a Service provider that I pay good money to for a service that is not being provided to me. I AM DISGUSTED THAT MY AIRTIME FOR A 30MIN CALL WAS USED UNSUCCESSFULLY AND ASKED FOR A CALLBACK TO RESOLVE MY ISSUE AND THIS WAS PROMISED AT A PARTICULAR TIME AND DID NOT HAPPEN. SO IM STILL LOSING AS I AM STILL PAYING FOR A SERVICE, WHERE I AM NOT GETTING WHAT I AM PAYING FOR.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultants and your service downgraded as requested. We also confirm that the billing on your account has been adjusted accordingly and a refund paid out to you.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultants and your service downgraded as requested. We also confirm that the billing on your account has been adjusted accordingly and a refund paid out to you.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert