DSTV Agent does not know what he is doing

DSTV agent kept me on line for more than 30min when he completed what he thinks was a good job, he swapped my primary decoder around with the secondary decoder only transferring the problem, from one decoder to another.<br> This meaning that i had to call again and spending another 30min on the phone with another agent, hoping she can fix the previous guys errors.<br> When will DSTV start to employee proper agents, that can speak Eng and Afrikaans, and not just BEEE employees.<br> And why must we pay for DSTV agents mistakes, why can they call us back, if it is there mistakes.<br> I really hate DSTV agents and there call centers, please get a real manager to give us a call