DSTV AGENT DOENT CALL CUSTOMER WITH DISABLITY - ASHLEIGH

6:19 PMThuli hI 6:20 PMAshleigh Hi, my name is Ashleigh. Welcome to live chat. 6:20 PMAshleigh Hi Thuli 6:20 PMThuli Hi Ashleigh 6:20 PMAshleigh How may I assist you? 6:20 PMThuli please assist 6:21 PMThuli i bought a decoder and it was installed by istywa however i was not told to make payment i was told that we will load u and scan the decoder to play 6:21 PMThuli ********** 98 6:21 PMThuli Thulani Mashele 6:21 PMAshleigh Please confirm the following so that we can assist you further; · Identity number

· Initials and surname

· Physical address

· Cell phone number

6:22 PMThuli ********** 700089 T Mashele ********** 721 6:22 PMThuli smart card ********** 98 6:23 PMAshleigh Thank you, please wait a moment while I access your account 6:24 PMThuli on 21st Feb 2019 at 09:09 i received sms from dstv that i need to make payment of R380.00 and my dstv was closed down and i called to ask why i was advise that i must pay why? 6:24 PMThuli as i gave instruction to the installer that i want to pay via bank 6:24 PMThuli on 25th 6:24 PMThuli everymonth 6:26 PMThuli now i don't have a tv i am disable how will i walk to multichoice centres or nearest shoprite or pep 6:26 PMThuli i really find it unfair if people with disability gets this treatment 6:26 PMAshleigh One moment 6:27 PMThuli really disappointed as the guys give us assurance that we will only pay on 25th or 26th as i get paid on 26th 6:27 PMAshleigh We do not treat anyone unfairly 6:27 PMAshleigh No payment was received from you at all 6:27 PMThuli not the call centre 6:28 PMThuli yes as i just bought it 6:28 PMThuli and i was advise that i will pay tomorrow 6:28 PMAshleigh Since your decoder was aactivated no payment was received on your account 6:28 PMAshleigh and DStv services are paid for inadvance 6:28 PMAshleigh First pay athen watch 6:29 PMAshleigh Your decoder was activated on the 6 of February already 6:29 PMThuli sms says , we've stopped your dstv as you've not paid. to reconnect, pay R380 using ref 6:29 PMAshleigh The payment was due on the 6th February 6:29 PMAshleigh No payment was received from you 6:29 PMThuli yes and i was told to make 1st payment on 26 6:29 PMThuli 26/02/19 6:29 PMAshleigh Your services were active for 15 days without any payment 6:30 PMThuli no body said anything about days 6:30 PMThuli if it was not because of the daughter that came to say your tv is closed i was gone be in the dark 6:30 PMThuli i paid R580.00 6:30 PMAshleigh When did you make the payment? 6:31 PMAshleigh DStv services are paid for in advance 6:31 PMThuli on 6th /02/19 6:31 PMAshleigh When you pay, you view 6:31 PMAshleigh No payment = no services 6:31 PMThuli but no body said anything 6:31 PMAshleigh WWe did not receive the R580.00 6:31 PMAshleigh Was the R580.00 for your subscription or for the decoder? 6:31 PMThuli i paid wen i bought the machine 6:31 PMThuli how will i know 6:32 PMAshleigh Then the R580.00 you paid was for the decoder and installation 6:32 PMThuli so now that i have a problem i will be told about t & c' 6:32 PMAshleigh Your DStv Compact subscription is something different 6:32 PMAshleigh DStv Compact is R385.00 6:32 PMAshleigh and you pay it to us 6:32 PMAshleigh You only paid for the device which is your decoder 6:32 PMAshleigh Not the subscription 6:32 PMThuli but that place is writting dstv 6:33 PMThuli and have all dstv branding and system 6:33 PMAshleigh Yes you only paid for the decoder not subscription 6:33 PMThuli how will i know that i am paying dstv or someone 6:33 PMAshleigh You were suppose to pay R580.00 + R385.00 6:33 PMThuli so u say i got ****** 6:33 PMAshleigh No you did not get ******'\ 6:33 PMThuli i should lay a complain 6:33 PMAshleigh You only paid for the decoder 6:33 PMAshleigh No you did not get ****** 6:34 PMThuli why i was not told 6:34 PMAshleigh You only paid for the decoder R580.00 6:34 PMAshleigh You were suppose to pay R385.00 for the subscription 6:34 PMAshleigh Its like you buy a phone then you need airtime 6:34 PMThuli but all this i was told i will pay on 26th 6:34 PMAshleigh The DStv Compact for R395.00 is like the airtime 6:34 PMAshleigh So you only bought the device not the airtime 6:34 PMThuli which my budget is 26th 6:35 PMAshleigh You view from the 6th hFeb until 20 February 6:35 PMThuli thats how sa treat people with disability as the case with caster 6:35 PMThuli now dstv is doing the same to me , 6:36 PMThuli so even you cant assist 6:36 PMAshleigh Therefore there is now an outstanding balance of R206.25 on your account 6:36 PMThuli to open tv as payment will be made tomorrow 6:36 PMAshleigh and to reconnect your services a total balance of R710.00 is due 6:36 PMThuli what R206. 6:37 PMAshleigh you viewed 15 days without paying anything?? 6:37 PMAshleigh How are we treating you unfairly? 6:37 PMAshleigh to reconnect your services a total balance of R710.00 is due 6:37 PMThuli R380 6:37 PMThuli WHY r710 6:37 PMThuli day light from R380to R710 6:38 PMThuli NO NO 6:38 PMThuli NOOOOOOOO 6:38 PMAshleigh R206 for viewing from 6 Feb to 20 Feb 6:38 PMAshleigh + R50.00 reconnection fee 6:38 PMAshleigh + R385.00 for DStv Compact 6:38 PMThuli But it was not opened 6:38 PMThuli why do i have to pay 6:38 PMAshleigh you viewed from 6 feb till 20 feb 6:38 PMThuli that R380 6:38 PMThuli YOU SEND ME SMS 6:39 PMThuli R385.00 is coming from were 6:39 PMThuli please explain 6:39 PMThuli Thats why i say you treat people with disability unfairly 6:40 PMThuli ask someone that speaks Venda or Tsonga to call me asap 6:40 PMThuli Are you still her Ashleigh 6:41 PMAshleigh Im here 6:41 PMAshleigh I explained your account balance above 6:41 PMThuli no i want to speak to someone 6:42 PMThuli i dont understand unless you dont want me to speak to them 6:42 PMThuli if not just say so 6:43 PMAshleigh You may contact us on ********** 6:43 PMAshleigh I can only assist you in English 6:43 PMThuli can you request a Tsonga or venda to contact me 6:43 PMThuli i have connected with you why should i call 6:43 PMThuli thats not a must 6:43 PMThuli doesnt dstv call customers 6:44 PMThuli hellopeter must hear this dstv agent on chat now cant assist you have to call ********** 222 6:44 PMAshleigh Hold on 6:44 PMThuli check hellopeter in the next few seconds

Please see below from dstv we chat why do I have to log in to we chat if we being told to call ********** 222 does dstv agent understand that we use data which is money spend and why must we call if we will hold 10min and spend R100 airtime then you will never get assisted.

I really need a reason and feedback.