DSTV Agency/Branch may not accept Power of Attorney

My mom is sick and unable to move due to an operation. I have Power of Attorney.

Her decoder is not working. I visited a branch of DSTV or agency in Mossel Bay who absolutely refused to assist if she is not there in person.

This is just ridiculous. You cannot foresee that a client may not be able to be present with her decoder?

If I rent out a holiday home and there is a problem, I have to fly down to sort it out?

Can you recognize and acknowledge the absurdity?

I did go online to change ownership of the devices. You tried phoning me twice, a Friday evening at 20:00 and a Saturday evening at 21:00. May you please acknowledge the absurdity of that too?

I am sick and tired of this world and its rules that prevents good honest people to get service. I’m fed up with all companies that cannot show compassion.

You do not deserve my loyalty and I request that you cancel my mom’s contract. Oh right, yeah, you cannot without causing her the pain and stress of having to go through this ordeal. She is 78 and cannot talk on a phone or use a PC.

The branch in Mossel Bay is Lighthouse Electronics.