DSTV AGENCY RUNNING A ****

My dstv explora was not working, I went to one the DSTV AGENCY here at Lephalale, they told me it's broken I need to replace it. I gave them R600 and they give me another decoder (which was supposed to be new) , I had to leave my old "broken" decoder there.

When I arrived home the new decoder was not working. I decided to return it, I told them it's not working, they said they will give me a "new one" which I refused because I was afraid they going to give me an old decoder again which doesn't work. I said they should rather give me my money back and my old decoder back I'll go to game and buy a new one. They refused to give me the refund until I spoke to one their telecenter consultant who said its within my rights to get my refund back.

They took my receipt and everything they said they will refund me. Two months almost going to 3 months later am still waiting for my refund when I call the agency which is Lephalale they said it's still on process. I don't have my old decoder back. I ended up buying a new one at Game stores