*********** DSTV agencies and technicians- Poor customer services

January 2024, I bought a DSTV router and their internet contract with my access package. I paid and the router was delivered in my place in Boksburg. This router worked for 2 months without any problem, then on the 25th of february, they deducted my money, loaded 25GB and disconnected me from Internet. Since from that day, I have been calling, chatting and chatting with DSTV agencies twice on day requesting assistance. I have been given different reference numbers with a promise for a call, but nothing. I did all the steps the agencies asked me to do, I even went to DSTV kiosk at Eastrand mall; and they said they can not help me. Head office needs to replace the router or assist me. Reference numbers I got: ***6, ***0. All these ref numbers no call or email from DSTV. On friday, last week a guy called Khanya from Head office promised me a same day help. No call at all. DSTV is used to these issues of green solid colour with no internet, because I checked for solutions on social media; and I have discovered that most people who took this router have the same issue. I wonder why the whole of DSTV can not solve this issue. Why DSTV is so *********** and disregarding their customers?