JM
Juliet M

1 reviews | Active since Jun 2012

02 Oct 2015, 18:44

DSTV AGAIN ! LESS SERVICE BUT STILL DOUBLE DEBITED

My experience with DSTV seems to be like an endless nightmare. <br> 1)Earlier this year my account was debited by 4 times the amount. Had to log a complaint on Hello Peter to get it sorted<br> 2)Went on holiday in June, I tried to activate holiday switching , told I can't because I signed up for 24 months , silly my thinking that you get better service when committing to a long period - the opposite , you get less. So I had to pay extra for my holiday viewing which included my premium subscription and extra view. After spending close to 2 hours on the phone ( I have the records to prove it) they eventually connected me. <br> 3) Went on holiday in Sept - call again to activate holiday viewing - this time get told - sorry you can't get extra view , because there is no credit in your account. Another penalty for being on contract<br> 4.) My phone beeped and R1864 is debited from my account by Multichoice - call the call centre - no help at all ! I will be asking the bank to reverse the debit order and if you want the money you can call me !! I was not told I would have so many issues when I signed up so I should be entitled to cancel. I'm over it now - I don't need this stress !

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Oct 2015, 08:04
Official
Hello MummyJ ,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

Our records indicates that your problem was resolved, currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Nesta