Dstv again

Dear dstv. This is now the second time I have to put in a complaint regarding your bad service. I have several times contacted you guys regarding this streamer box that I don't have it wasn't installed but still you're charging me now. I have previously reported to his hello peter. I was contacted by a lady dudu. She assured me that everything will be sorted out she did arrange for the package to be picked up from my house so I don't have a steamer box or Modem at my house. So now again I'm being charged for streamer box installation Wi-Fi installation MODEM installation. Uncap Wi-Fi+ 699 package which should include all this. So for me I actually only have Easy view package which cost R29 .And now you want me to pay almost R900 for what? I don't have the packages anymore I don't have the box anymore it was never installed it was never never never done so how can you want to charge me? After we spoke over the phone really people? I am extremely tired of wasting my time. Aggravating fighting with you people you just don't understand English I don't know if it's their new pass rates or if dstv is just lowering the standards. I've been a customer with Multi choice For a lot of years now. So I'm gonna make this easy. Whoever deals with this situation? All you need to do is cancel everything.I do not want to be part of this institute called multi choice Any more